The availability of the customer and technical support that a cloud hosting company offers will tell you a lot for the services which they offer as well. When you can use just e-mails and / or tickets, you have almost certainly come across some reseller not the website hosting supplier. When this is the case, you may have to wait for a few days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the true hosting company for additional help. When the supplier offers you different means of communication with short response time which are available anytime, they're almost certainly the top provider, not only a reseller. Therefore you'll reap the benefits of well-timed assistance and quality support as they'll have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it is always better to have the option to get hold of your hosting company right away by using your favourite method of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance right away, that's why our cloud hosting services come with 24/7 technical support along with various options for contact. In case you do not have an account yet, you can give us a call or come on our live chat and speak with a live agent, in order to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up getting a service which you can't use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. Unlike the vast majority of suppliers out there, we respond to all of the tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how essential it is to get well-timed support, especially if your website is not running efficiently for some reason. All of our Linux semi-dedicated hosting come with 24/7 customer and tech support, thus in case something comes up, you are able to use various methods to contact us - phone line with several local numbers worldwide, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general matters, so if you don't have an account yet, for example, you are able to get more information for our services, or we will assist you with less demanding technical issues. The second two options are for solely tech troubles or anything which is more time-consuming due to the fact that it is more convenient to track the correspondence between you and our support crew. The guaranteed maximum reply time for them is merely one hour, the typical one - 15-20 min, so you will not need to wait for an entire day to receive support like you may need to do when using the services of various other providers.

24/7 Customer Support in VPS

If you have a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forvarious issues and / or questions associated with the pre-installed software your server comes equipped with. If you have not obtained your virtual private server package yet, you're able to learn more about our solutions by giving us a telephone call or through the live chat service. For more tech issues, you can send an email message or open a trouble ticket via your billing Control Panel and you will receive support within a maximum of 1 hour irrespective of the time of the day, even on weekends and holidays. The actual reply time usually doesn't extend past 30 mins. If you'd like to have assistance for third-party software, you can use the Managed Services upgrade which you can include to each VPS package and our admins can help you with any set up or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Hosting

If you purchase a dedicated server from us, you can contact us anytime using various channels and the max time that you'll need to wait for a reply is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything relevant to the applications that are pre-installed on the server. To contact us about a technical issue, you can open a ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you would like to know more about our web hosting solutions before you order, you may also employ our live chat or you could call one of the local numbers that we have in different countries worldwide. In the event that you're looking for support for third-party software that you cannot install or run efficiently, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.