A ticketing system is the most popular communication channel that hosting companies offer to their clients. It’s usually part of the billing account and is the fastest way to tackle a problem that requires a certain amount of time to examine or that has to be forwarded to a server admin. In this way, all comments supplied by either side will be kept in the exact same place in case someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which implies that you’ll need to log in and out of no less than two accounts in order to do a given procedure or to contact the hosting company’s customer support staff. In case you wish to manage a couple of domains and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Besides, it could take considerable time for the provider to respond to your ticket.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with plenty of other web hosting companies, the ticketing system that we use with our Linux cloud hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize several logon names and passwords, since you’ll be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got an enquiry or confront an obstacle, you can get in touch with our client care staff momentarily. Our ticketing system features an intelligent search option. This suggests that even in case you’ve opened a myriad of tickets through the years, you’ll be able to find the one that you need without any difficulties. Furthermore, you can see knowledge base recommendations for dealing with common difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more convenient to manage everything from one place, which is why we’ve implemented a ticketing system into the in-house built Hepsia Control Panel, which is offered with each single semi-dedicated server package. This will allow you to manage the communication with our help desk staff together with your semi-dedicated server account, which goes to say that you won’t have to memorize one more log-on name for another admin dashboard. You’ll be able to submit a new ticket or to track the status of an old one with no more than a couple of mouse clicks while you are browsing the files within your semi-dedicated account. Moreover, you can look through older tickets using a clever search functionality or have a look at relevant FAQ articles, which provide solutions to common problems. The integrated ticketing system is strictly monitored 24-7 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you.