Should you ever face a problem with your site and be unable to cope with it on your own, ask the respective hosting provider’s client support staff to help you get the site back online. A quick solution would be the best-case scenario, but many companies respond within 24 hours or even more, especially if you’re working with a reseller. Even if your problem can be easily sorted out, your website may not work correctly or may not be available at all for an extended span of time, so you may lose prospective clients because it is pretty unlikely that anyone will be enthusiastic to go back to an inoperational website. In this light, you should make certain not only that you can reach your hosting provider, but also that they can reply and help you in a timely manner. If a web app update doesn’t go smoothly or you erase something by mistake, for instance, the website must be restored speedily so as to prevent protracted downtime.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting offer a 1-hour reply guarantee, which implies that irrespective of what inquiry or obstacle you might have, we’ll always be there to help you out. In reality, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our client service staff representatives are available 24-7, even on weekends and public holidays, which implies that you’ll receive quick support at any time. We know just how expensive time can be, so by the time we answer your e-mail or ticket, we will have examined the matter and, if we haven’t solved it, we will supply you with more details about what you need to do on your end, when the circumstances demand this. With our support services, you can rest assured that there will be somebody to assist you straight away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a client support ticket from your hosting Control Panel or send an email related to your semi-dedicated server, you’ll obtain an answer within 1 hour max. You can get in touch with us at any time in regards to technical, billing or general matters and given the fact that we will be at your service night and day, you’ll always receive help in a timely fashion. Depending on the particular issue or question, we will supply you with more info, resolve the obstacle if it’s been caused by something that is within our reach or tell you what actions to take in case you have to change some setting for an application that we do not have access to. You can forget about waiting around for a day for every answer. Actually, in most cases we answer emails and tickets within twenty to twenty five minutes max.