One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting offer a 1-hour reply guarantee, which implies that irrespective of what inquiry or obstacle you might have, we’ll always be there to help you out. In reality, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our client service staff representatives are available 24-7, even on weekends and public holidays, which implies that you’ll receive quick support at any time. We know just how expensive time can be, so by the time we answer your e-mail or ticket, we will have examined the matter and, if we haven’t solved it, we will supply you with more details about what you need to do on your end, when the circumstances demand this. With our support services, you can rest assured that there will be somebody to assist you straight away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a client support ticket from your hosting Control Panel or send an email related to your semi-dedicated server, you’ll obtain an answer within 1 hour max. You can get in touch with us at any time in regards to technical, billing or general matters and given the fact that we will be at your service night and day, you’ll always receive help in a timely fashion. Depending on the particular issue or question, we will supply you with more info, resolve the obstacle if it’s been caused by something that is within our reach or tell you what actions to take in case you have to change some setting for an application that we do not have access to. You can forget about waiting around for a day for every answer. Actually, in most cases we answer emails and tickets within twenty to twenty five minutes max.