Phone Support in Cloud Hosting
We know that being able to speak with a live consultant is very important, that's why we have three support lines around the globe (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours a day. If you consider buying one of our Linux cloud hosting, for instance, you will be able to give us a call and find out more about our services before you order in order to make sure that we do meet all system requirements for your websites. After the purchase, you can contact us about any kind of sales and billing difficulties you may experience, or get any type of general or basic tech info you need. We've tried to find the balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, which will make it easier to track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we supply include real-time phone support for 14 hours daily. If you are unsure which package will be suitable for your websites, you would like to learn more about a package's specifications or you're looking for any other info on our solutions, you will be able to call any of the local telephone numbers which we have in the United States of America, Great Britain and Australia and our customer support representatives will assist you. If you already own an account, you will be able to get in touch with us about general and sales matters, although we are usually able to help with numerous tech issues as well. For entirely technical problems you will have to employ our in-built ticketing system where the conversation between you and our tech support team will be in one place, which is the best option in case the problem needs longer time to be dealt with or it needs to be escalated to our sysadmins.