A 99.9% Server Uptime
Our cloud hosting system is based on a solid, enterprise–grade hardware configuration and a significantly customized Linux distribution. This is why, irrespective of what your website is, or how many website visitors you have, or even if there is a DDoS attack, our servers will remain up and running and your web sites will stay online.
All Linux cloud hosting plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
To be able to offer an enterprise–class hosting service, you can barely rely on the default network configuration in a datacenter. We’ve built our own custom internal network to ensure the fastest possible connection speed with the rest of the world.
And because of this, irrespective of which data center facilities you select: our data center in USA, our data center in United Kingdom, in our data center in Finland, in our data center in East Europe or our data center in Australia, you can enjoy an assured 99.9% network uptime. And this guarantee is valid with all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not very pleased with our hosting services, or if you think that they are insufficient, or if you decide that you need to use a Linux VPS instead of a cloud hosting account – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control over your domains even if you terminate your account with us.
24/7 Technical Support
We have conscientiously chosen each member of our 24x7 support department to ensure that we can offer you the best possible customer support you can get. Each of our technical support engineers has several years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Moreover, they are available to you 24/7 – you’ll be able to reach them at any time and they’ll get back to you ASAP.
Their average response time is just twenty minutes, whilst with many other web hosting vendors you are forced to wait around for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to within one hour.