A 60–Minute Response Guarantee
All your support requests will be responded to in no more than 60 min after the trouble ticket or e–mail is submitted. If your case needs additional assistance from an administrator, we will forward the trouble ticket or the email to the person in charge and we will leave a note to inform you that more time will be required for reaching the optimal solution. If you make use of our Administration Services package, any of the server management tasks included there will be completed whenever you like.
A First–Rate Customer Support Service
Our help desk support team will be online for you 24–7–365 should you need assistance while working with our Site Control Panel or with any of the apps that we pre–install for your convenience on the dedicated server. What is more if you require assistance tackling the routine admin tasks on your dedicated web hosting server, you can order the Administration Services package, which includes data backup space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Area
Our Site Control Panel has been preinstalled for each Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of instructional articles have video versions which demonstrate all the operations that you can carry out in a very illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.