Support and Help Channels
A 60 minutes Ticket Resolution Guarantee
Our technical help and support Dept is working nonstop to respond to all of your support questions. Every ticket you send to us is going to be addressed within maximum 1 hour. If your issue requires the assistance of an admin, we’ll forward the ticket to the person on shift and will let you know that the case will soon be resolved.
Top–quality Tech Assistance Service
Our customer help crew is going to be on shift for you day–and–night to to take care of all help inquiry tickets that you send to us. We offer technical assistance for all software that are pre–installed on your web server. These include our custom designed Site Control Panel, the chosen OS and also the server administration panel (with regards to the VPS type).
A Descriptive Help Zone
A descriptive and regularly updated knowledge base is integrated into our custom–built Site Control Panel. It offers you quick tips on how to execute all the standard web site managing tasks. The Help zone includes exhaustive how–to article tutorials and step–by–step video training. You can reach the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.